The CUSTOMER SERVICE REP is the first point of contact clients make with BlueMoon. The impression given by a BlueMoon CSR could last a lifetime.

Reports To:

Under the direction of the COOs

Job Responsibilities:

• Greet prospective clients in a timely and friendly manner.

• Understand the ins and outs of all packages and products.

• Willingness to learn and ask questions when needed.

• Use AirTable to input client information (training provided).

• BlueMoon staff communicate regularly using Discord and using this application is a requirement of this position.

Compensation:

• 5% commission on wedding or party packages up to and including L$8,000

• 10% commission on wedding and party packages over L$8,000 .

• Compensation is paid at the conclusion of events.

Perks:

Employees in good standing for at least one (1) year may book one discounted event per year at BlueMoon, subject to COO approval. The employee discount is 10% after the first year of continuous good standing, increasing by 10% each additional year to a maximum of 50% at five (5) years. Discount applies to Wedding and Party Packages only; dinners and individual services are excluded. Wedding Packages are available only for the employee’s own event. Party Packages may be used for a friend or family member if the employee is also in attendance. Events may not be scheduled on holidays or on the day of an existing BlueMoon engagement. Good standing means consistently working events and maintaining COO approval. Other stipulations and definitions apply.