Q: RIGHT TO REFUSE

BlueMoon reserves the right to refuse anyone who is mistreating another. As people, we should always talk to each other with the same kindness with which we would want to be treated. We understand we all have bad days but taking it out on someone else is inexcusable. We reserve the right to refuse service if you or a party member on your behalf mistreats one of our staff. Always remember the golden rule, "Treat others better than you want to be treated". We reserve the right to ask you to eject and ban any person in your event party/entourage or guest if they are behaving in a way that is unkind in any sort. Refunds will not be given in these instances, so please be kind to one another.

Question 1

WEDDINGS

Accepted Answer

General Policies
All Wedding Packages require a minimum of a L$5,000 non-refundable deposit to hold your date and time. *
All additional service must be paid 100% upfront to their vendor before booking. 
Never pay an avatar for your wedding. Always pay a vendor or ATM in the client services building. *
All Weddings must be paid off in entirety (14) days before the wedding or you will lose your date & time reservation.*
All monies paid to BlueMoon has to be used to book an event within 90 days from the initial payment.*
Canceled events within the 90 days will be turned into credit in our CasperVend system. *
All monies paid to BlueMoon are NOT refundable.*
You are allowed (1) rebooking on a reserved date. *
Any event that starts before 7am SLT or after 7pm SLT will be charged a L$10,000 after hours fee. 
All Weddings include and require (1) 30-minute rehearsal. 
If you would like to choose your team for your event you can. You can do this up to 15 days before your event. At 14 days we will book your staff, and once booked we can not change this. 
All venues in our wedding packages can be customized but are not custom venue builds.*
BlueMoon reserves the right to refuse any person that it deems harmful to another person.*

* Explanation Of Policies

Deposits
Why do we pay a L$5,000 deposit to book?
A L$5,000 deposit is collected as a good faith payment to hold your date and time so that it can't be booked by another avatar. Good faith money is a deposit of money into an account by a buyer to show that they have the intention of completing a deal. Good faith money is applied to the purchase but is not refundable if the deal does not go through. Canceling a reserved date may result in BlueMoon losing a potential booking, as another interested party could be turned away for that same date and time.
The "As You Wish!" package requires you to have paid a minimum of L$10,000 toward your package by the time you have your “Experience Reservation”.
The "Is This The Real Life? Is This Just Fantasy?" package requires you to have paid a minimum of L$10,000 toward your package by the time you have your 1st “Experience Reservation” and  L$20,000 toward your package by the time you have your 2nd “Experience Reservation”.

Vendor & ATM’s
Why must we only ever pay a vendor or ATM?

Payments to BlueMoon must always go through a vendor or ATM so that we can guarantee your payments are safe and accounted for. 
BlueMoon will not guarantee any money paid to an avatar for any reason.
Please always remember not all avatars are 100% genuine and who they say they are.

Final Payments
Why 14 days before? And Where Do I Pay?

Since BlueMoon books your staff 14 days before your event we require payment so we can guarantee them payment for their hard work no matter what happens. Most of our staff do 90% of their hard work in the 2 weeks leading up to your event. Things like writing your ceremony, making detailed plans for your event to make it easy for you to follow, buying poses, downloading music, and refusing other events they could have attended instead. BlueMoon believes in paying these genuinely wonderful people for all the hard work they put into these cherished events. 
Paying late will possibly cause you the loss of your event date and time. We will not attempt to book your staff for this event till your last payment is made which could prevent us from being able to complete the task on time, and potentially someone swooping in and claiming that date and time.

L$ Paid & Credit
Why is my L$ turned into vendor credit?

BlueMoon has a strict no refund policy. This policy is well enforced due to the fact that once you book with BlueMoon we start working right away. Our staff starts all the boring paperwork on our end entering in forms for what seems like forever, rezzing out venues for you to view, opening up private discord channels or chasing you around in SL for answers. We are constantly working to make sure your big day is a real success (especially when you think we are quiet). There is no amount of money that can be made by any employee to compensate for the work that our staff does to make this all happen, but we still try. So time, energy and effort have to be compensated one way or another. However we also do not want you to lose all your hard earned money so the compromise is to award you credit. 
To ensure clarity and consistency in managing client credits, BlueMoon has established a fixed credit expiration policy. All credit must be used within 90 days from the date of the initial deposit, irrespective of any subsequent payments or add-on purchases. Additionally, credit must be utilized within 30 days following the scheduled event date. The credit expiration date is determined by whichever of these conditions occurs last. This policy helps streamline our financial transactions and maintains a straightforward approach to credit management.
Any wedding rescheduled seven (7) days or less before the event will be charged a venue rebuild fee*.
All monies paid to BlueMoon has to be used to book an event within 90 days from the initial payment.*
Events canceled within the first 90 days will be turned into credit in our CasperVend system. *

Rebooking
Why can I only rebook once? And what if I need to do it more than once?

Rebooking an event at BlueMoon always comes at a cost to our business. We know though real life sometimes has the ability to interfere in the best made plans. However, with every rebooking BlueMoon loses the ability to book the date you just changed from to another person who may have wanted it. So in order to keep the potential loss down to a minimum we allow only 1 free rebooking. This rebooking though HAS to happen at least 14 days before the event. 
Rebooking less than 14 days of your event date can and in most cases will come with some fees attached to it.

Potential Rebooking Fee List
1st rebooking: Free as long as it’s before 14 days 
2nd rebooking: L$1,500
3nd rebooking: L$3,000
4th rebooking: L$6,000
(Every subsequent rebooking doubles from the last rebooking price)

Canceling or rebooking your event less than 14 days of your event date can and in most cases will come with some fees attached to it.

Potential Fee List < 14 days 
Includes all of the above +
Coordinator Fee = L$1,500
Officiant Fee = L$1,000
DJ Fee = L$1,000 per hour 
Photographer Fee = L$1,000

Canceling or rebooking less than 7 days of your event date will have fees attached.

Potential Fee List < 7 days 
Venue Rebuild Fee = L$3,000
We charge this fee with every rebuild to pay for the time our builder takes setting up your venue, terraforming, and tinting it to your colors. These builds are ¼ of a sim in size and setting one up takes at a minimum of 2 hours time (some venues take days). BlueMoon believes in making sure all of those who do work are paid for their dedication and efforts. 
(These rebuilds may also be subject to a rebooking fee when applicable)

Fee List Day Of / No Show: 
Canceling on the day of is 100% going to receive all of the above fees. It is too late BlueMoon has hired all the people working on your wedding and paid them for their soon to be hard work. 
No Show Weddings will be an instant no credit, no rebook, no anything. I understand things happen in real life and sometimes they are way out of our control however there are at least 2 of you. Not showing and not communicating this with anyone is not only rude but an actual insult to the value of other people's time, energy, and efforts.

After Hours Fee
What is an after hours fee and why do we have to pay it?

An after hours fee is a fee charged for any event that is past our normal business hours. After hours at BlueMoon starts at 7 PM SLT and goes through to 7 AM SLT. 
Our after-hours "fee" makes it so we can "convince" (aka bribe) our amazing staff to stay up late past bedtimes and against their better judgment to make your event a success. They may be tired but they are a dedicated, amazing, bunch of people so we give them a little more to make it worth their while, as they drag around tired in real life the next day ☻.
 A Happy Team Makes Your Dream!

* Wedding After Hours Fee L$10,000

Rehearsal 
Why do I have to have a rehearsal? Can I have more than one? How long are they?

Rehearsals are a requirement at BlueMoon. Rehearsals in Second Life are different from Real Life. Real Life rehearsals are ultimately a practice of your wedding ceremony for you and your wedding party. Traditionally, it's held the day (or two) before the wedding day. In Second Life they are similar but the main focus is to teach the wedding participants how and when to use the animation systems. Walking down the aisle may seem simple, but the day of your event is not the time to figure out how to move from one animation system to the next. Hover height - pose positioning - walking order - timing. These things take a few minutes to explain so that panic doesn't set in during your ceremony. It is helpful that anyone who will participate (wedding party/entourage) be present at the rehearsal.
Your wedding package comes with (1) 30 minute rehearsal. However if you need more than (1) rehearsal another can be purchased through BlueMoon for L$1,000 per. Please check with BlueMoon to see if your addition date and time is available.

Choosing A Team
How do you choose a team? Can I pick who is on my wedding team?
Your wedding team is carefully chosen from a few factors. The first factor is availability, and which staff members are available in this time frame. The second factor is who is best suited for your wedding style, music tastes, etc.
You may choose your wedding team yourself as long as you choose the team (15) days prior to your event. If your event is booked in less then 15 days you must tell us immediately upon booking or we will book your team. Once we have booked your wedding team we will not swap out one team member for another.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With a venue rental or wedding package we allow some customization. 
BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the venue (with a few special exceptions on “some” venues). 
We however will not be able to make any structural changes.
 After these customizations are done you will have (1) opportunity before your event to look over your venue and make (1) change. 
Any further changes will be subject to a charge per change*. 
Customizations that are allowed are seating replacement, Simple removal of Small objects (trees, flowers, animals, etc…), additional seating, addition of small objects (that we have. If it requires a purchase the client is responsible for the monies of the purchase).
 We do not allow large changes to the venue.

Not So Hidden Fees:
 Customizations after the (1) free change are charged at L$500 per change

Custom Rebuilds:
 A Custom Venue Rebuild is any larger change. Larger changes include but are not limited to terraforming, different objects added into the build, changing placement of pieces, changing large structural pieces, Etcetera ……
Custom Venues are subject to a charge. 
These fees are for the builders time and possibly objects that need to be purchased to complete your build. (If the items you require go over the cost of your build payment you will also be charged accordingly).

BlueMoon Custom Venues
 WeCustom builds take time, energy, and effort. As we all know, we have real lives as well as second lives. 
Because of real lives, we ask for a 45-day lead time to allow our creative building team the opportunity to create a venue that is as unique as a blue moon.
Prices vary and are based upon a lot of factors. Please note requests are approved based on time and availability. 
Custom builds are reserved for (2) months after your wedding date before being added to the BlueMoon Catalog.

Not So Hidden Fees:
BlueMoon Custom Venue Pricing:
¼ of a sim starting at L$25,000 
(includes venue & land rental for 3 hours for your event) 
               
Offsim Builds
 BlueMoon does not do off sim builds at this time. 
We will only build on our own land where we can control lag and restarts. 
However if you are looking for one built on your land we will be happy to refer you to a custom offsim builder. 
All recommended builders are freelance agents that work independently of BlueMoon. 
We do not guarantee freelancers work that they do or take any responsibility for the build's outcome. They are not employees of BlueMoon. Freelance builders manage their own payments and rates vary. If you are interested in speaking with a builder, please let us know at the time of booking and we will put you in contact with one. Please tell us if you have trouble with a builder, however any grievances you have with a builder need to be settled with the builder themselves.

Copying Venues
 As flattering as that should be, it's not and we do not allow (by both BlueMoon & TOS) any recreation of our builds. 
All builds made at BlueMoon are the sole intellectual property of BlueMoon Weddings & Event Planning and copying of them. 
We have gone to a lot of lengths so make sure our builds are unique and we have something other people don't have. In that being said we ask that you respect the creators by not copying their venues and instead purchasing the use of one of ours and supporting the creative artists of Second Life. Without the creative minds in our world we wouldn't have the amazing things we have today. Thank You for admiring them but thank you even more for not violating our rights.

Right To Refuse Service
BlueMoon reserves the right to refuse anyone who is mistreating another. 
We will not do anything that is against Linden Labs Terms of Service. For example, we will not marry child avatars or permit avatars known to be under age onto adult sims.
As people, we should always talk to each other with the same kindness with which we would want to be treated. 
We understand we all have bad days but taking it out on someone else is inexcusable. 
We reserve the right to refuse service if you or a party member on your behalf mistreats one of our staff. 
Always remember the golden rule, "Treat others better than you want to be treated". 
We reserve the right to eject and ban any person in your wedding party/entourage or guest if they are behaving in a way that is unkind in any sort. 
Refunds will not be given in these instances, so please be kind to one another.

SERVICES

The BlueMoon Team Policies 
Click To See FAQ’s For Each Role

Wedding Planners
Coordinators       
Officiants
DJ’s 
Photographers             
Videographers    
Dancers      
Servers

Question 2

PARTIES

Accepted Answer

General Policies
All Party Packages require a minimum of a L$3,000 non-refundable deposit to hold your date and time. *
All additional service must be paid 100% upfront to their vendor before booking. 
Never pay an avatar for your party. Always pay a vendor or ATM in the client services building. *
All parties must be paid off in entirety (14) days before the event or you will lose your date & time reservation.*
All monies paid to BlueMoon has to be used to book an event within 90 days from the initial payment.*
Canceled events within the 90 days will be turned into credit in our CasperVend system. *
All monies paid to BlueMoon are NOT refundable.*
You are allowed (1) rebooking on a reserved date. *
Any event that starts before 7am SLT or after 7pm SLT will be charged a L$5,000 after hours fee. 
If you would like to choose your team for your event you can. You can do this up to 15 days before your event. At 14 days we will book your staff, and once booked we can not change this. 
All venues in our wedding packages can be customized but are not custom venue builds.*
BlueMoon reserves the right to refuse any person that it deems harmful to another person.*

* Explanation Of Policies_

Deposits
Why do we pay a L$3,000 deposit to book?
A L$3,000 deposit is collected as a good faith payment to hold your date and time so that it can't be booked by another avatar. Good faith money is a deposit of money into an account by a buyer to show that they have the intention of completing a deal. Good faith money is applied to the purchase but is not refundable if the deal does not go through. Canceling a reserved date may result in BlueMoon losing a potential booking, as another interested party could be turned away for that same date and time.

Vendor & ATM’s
Why must we only ever pay a vendor or ATM?

Payments to BlueMoon must always go through a vendor or ATM so that we can guarantee your payments are safe and accounted for. 
BlueMoon will not guarantee any money paid to an avatar for any reason.
Please always remember not all avatars are 100% genuine and who they say they are.

Final Payments
Why 14 days before? And Where Do I Pay?

Since BlueMoon books your staff 14 days before your event we require payment so we can guarantee them payment for their hard work no matter what happens. Most of our staff do 90% of their hard work in the 2 weeks leading up to your event. Things like writing detailed plans for your event to make it easy for you to follow, buying poses, downloading music, and refusing other events they could have attended instead. BlueMoon believes in paying these genuinely wonderful people for all the hard work they put into these cherished events. 
Paying late will possibly cause you the loss of your event date and time. We will not attempt to book your staff for this event till your last payment is made which could prevent us from being able to complete the task on time, and potentially someone swooping in and claiming that date and time.

L$ Paid & Credit
Why is my L$ turned into vendor credit?

BlueMoon has a strict no refund policy. This policy is well enforced due to the fact that once you book with BlueMoon we start working right away. Our staff starts all the boring paperwork on our end entering in forms for what seems like forever, rezzing out venues for you to view, opening up private discord channels or chasing you around in SL for answers. We are constantly working to make sure your life events are a real success (especially when you think we are quiet). There is no amount of money that can be made by any employee to compensate for the work that our staff does to make this all happen, but we still try. So time, energy and effort have to be compensated one way or another. However we also do not want you to lose all your hard earned money so the compromise is to award you credit. 
To ensure clarity and consistency in managing client credits, BlueMoon has established a fixed credit expiration policy. All credit must be used within 90 days from the date of the initial deposit, irrespective of any subsequent payments or add-on purchases. Additionally, credit must be utilized within 30 days following the scheduled event date. The credit expiration date is determined by whichever of these conditions occurs last. This policy helps streamline our financial transactions and maintains a straightforward approach to credit management.
Any event rescheduled seven (7) days or less before the event will be charged a venue rebuild fee*.
All monies paid to BlueMoon has to be used to book an event within 90 days from the initial payment.*
Events canceled within the first 90 days will be turned into credit in our CasperVend system. *

Rebooking
Why can I only rebook once? And what if I need to do it more than once?

Rebooking an event at BlueMoon always comes at a cost to our business. We know though real life sometimes has the ability to interfere in the best made plans. However, with every rebooking BlueMoon loses the ability to book the date you just changed from to another person who may have wanted it. So in order to keep the potential loss down to a minimum we allow only 1 free rebooking. This rebooking though HAS to happen at least 14 days before the event. 
Rebooking less than 14 days of your event date can and in most cases will come with some fees attached to it.

Potential Rebooking Fee List
1st rebooking: Free as long as it’s before 14 days 
2nd rebooking: L$1,500
3nd rebooking: L$3,000
4th rebooking: L$6,000
(Every subsequent rebooking doubles from the last rebooking price)

Canceling or rebooking your event less than 14 days of your event date can and in most cases will come with some fees attached to it.

Potential Fee List < 14 days 
Include all of the above +
Coordinator Fee = L$1,000
DJ Fee = L$1,000 per hour 
Photographer Fee = L$1,000

Canceling or rebooking less than 7 days of your event date will have fees attached.

Potential Fee List < 7 days 
Venue Rebuild Fee = L$1,000
We charge this fee with every rebuild to pay for the time our builder takes setting up your venue, terraforming, and tinting it to your colors. Setting one up one of our party builds takes at a minimum of 1 hour's time. BlueMoon believes in making sure all of those who do work are paid for their dedication and efforts. 
(These rebuilds may also be subject to a rebooking fee when applicable)

Fee List Day Of / No Show: 
Canceling on the day of is 100% going to receive all of the above fees. It is too late BlueMoon has hired all the people working on your party and paid them for their soon to be hard work. 
No Show events will be an instant no credit, no rebook, no anything. I understand things happen in real life and sometimes they are way out of our control however there are at least 2 of you. Not showing and not communicating this with anyone is not only rude but an actual insult to the value of other people's time, energy, and efforts.

After Hours Fee
What is an after hours fee and why do we have to pay it?

An after hours fee is a fee charged for any event that is past our normal business hours. After hours at BlueMoon starts at 7 PM SLT and goes through to 7 AM SLT. 
Our after-hours "fee" makes it so we can "convince" (aka bribe) our amazing staff to stay up late past bedtimes and against their better judgment to make your event a success. They may be tired but they are a dedicated, amazing, bunch of people so we give them a little more to make it worth their while, as they drag around tired in real life the next day ☻.
 A Happy Team Makes Your Dream!

* Wedding After Hours Fee L$5,000

Choosing A Team
How do you choose a team? Can I pick who is on my wedding team?
Your event team is carefully chosen from a few factors. The first factor is availability, and which staff members are available in this time frame. The second factor is who is best suited for your events style, music tastes, etc.
You may choose your event team yourself as long as you choose the team (15) days prior to your event. If your event is booked in less then 15 days you must tell us immediately upon booking or we will book your team. Once we have booked your events team we will not swap out one team member for another.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With a venue rental or wedding package we allow some customization. 
BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the venue (with a few special exceptions on “some” venues). 
We however will not be able to make any structural changes.
 After these customizations are done you will have (1) opportunity before your event to look over your venue and make (1) change. 
Any further changes will be subject to a charge per change*. 
Customizations that are allowed are seating replacement, Simple removal of Small objects (trees, flowers, animals, etc…), additional seating, addition of small objects (that we have. If it requires a purchase the client is responsible for the monies of the purchase).
 We do not allow large changes to the venue.

Not So Hidden Fees:
 Customizations after the (1) free change are charged at L$500 per change

Custom Rebuilds:
 A Custom Venue Rebuild is any larger change. Larger changes include but are not limited to terraforming, different objects added into the build, changing placement of pieces, changing large structural pieces, Etcetera ……
Custom Venues are subject to a charge. 
These fees are for the builders time and possibly objects that need to be purchased to complete your build. (If the items you require go over the cost of your build payment you will also be charged accordingly).

BlueMoon Custom Venues
 Our custom builds take time, energy, and effort. As we all know, we have real lives as well as second lives. 
Because of real lives, we ask for a 45-day lead time to allow our creative building team the opportunity to create a venue that is as unique as a blue moon.
Prices vary and are based upon a lot of factors. Please note requests are approved based on time and availability. 
Custom builds are reserved for (2) months after your wedding date before being added to the BlueMoon Catalog.

Not So Hidden Fees:
BlueMoon Custom Venue Pricing Starting At:
¼ of a sim starting at L$25,000 
(includes venue & land rental for 3 hours for your event) 
               
Offsim Builds
 BlueMoon does not do off sim builds at this time. 
We will only build on our own land where we can control lag and restarts. 
However if you are looking for one built on your land we will be happy to refer you to a custom offsim builder. 
All recommended builders are freelance agents that work independently of BlueMoon. 
We do not guarantee freelancers work that they do or take any responsibility for the build's outcome. They are not employees of BlueMoon. Freelance builders manage their own payments and rates vary. If you are interested in speaking with a builder, please let us know at the time of booking and we will put you in contact with one. Please tell us if you have trouble with a builder, however any grievances you have with a builder need to be settled with the builder themselves.

Copying Venues
 As flattering as that should be, it's not and we do not allow (by both BlueMoon & TOS) any recreation of our builds. 
All builds made at BlueMoon are the sole intellectual property of BlueMoon Weddings & Event Planning and copying of them. 
We have gone to a lot of lengths to make sure our builds are unique and we have something other people don't have. In that being said we ask that you respect the creators by not copying their venues and instead purchasing the use of one of ours and supporting the creative artists of Second Life. Without the creative minds in our world we wouldn't have the amazing things we have today. Thank You for admiring them but thank you even more for not violating our rights.

Right To Refuse Service
 BlueMoon reserves the right to refuse anyone who is mistreating another. 
As people, we should always talk to each other with the same kindness with which we would want to be treated. 
We understand we all have bad days but taking it out on someone else is inexcusable. 
We reserve the right to refuse service if you or a party member on your behalf mistreats one of our staff. 
Always remember the golden rule, "Treat others better than you want to be treated". 
We reserve the right to eject and ban any person in your wedding party/entourage or guest if they are behaving in a way that is unkind in any sort. 
Refunds will not be given in these instances, so please be kind to one another.

SERVICES

The BlueMoon Team Policies 
Click To See FAQ’s For Each Role

Wedding & Party Planners
Coordinators       
Officiants     
DJs 
Photographers             
Videographers    
Dancers      
Servers

Question 3

DINNERS

Accepted Answer

General Policies
All restaurant packages require a full payment of a non-refundable deposit to hold your date and time.*
All additional service must be paid 100% upfront to their vendor before booking. 
Never pay an avatar for your restaurant experience. Always pay a vendor or ATM in the restaurant reservation building.*
All restaurant services must be paid off in entirety before we will reserve your date and time. 
All monies paid to BlueMoon have to be used to book an event within 90 days from the initial payment.*
Canceled events within the 90 days will be turned into credit in our CasperVend system.*
All monies paid to BlueMoon are NOT refundable.*
You are allowed (1) rebooking on a reserved date. *
Any event that starts before 7am SLT or after 7pm SLT will be charged a L$5,000 after hours fee. 
All restaurant experiences require the Role-play of all participants to create the full experience.
If you would like to choose your team for your event you can. You can do this up to 15 days before your event. At 14 days we will book your staff, and once booked we can not change this. 
BlueMoon reserves the right to refuse any person that it deems harmful to another person.*

* Explanation Of Policies

Full Payments
Why do we require full payments to book? Why do I have to pay for my dinner before the meal?
A restaurant dining experience is different from a wedding or party event. Restaurant experiences are generally booked and completed in such a short time that they happen before 14 days. Which makes it silly for us to collect deposits.
  Restaurant experiences in Second Life are by far different from Real Life. In Real life you go to a restaurant and meal selections are all at different prices that are curated from the price of the ingredients in them. In Second Life there are no ingredients to curate; you are simply paying for the recreation of an experience you could have in Real Life in a virtual platform and not the actual food. 
 Payments are collected ahead of time to ensure and secure payments for the hardworking people who help create this experience for you. 
Money is not refundable if the deal does not go through. Canceling a reserved date may result in BlueMoon losing a potential booking, as another interested party could be turned away for that same date and time.

Vendor & ATM’s
Why must we only ever pay a vendor or ATM?

Payments to BlueMoon must always go through a vendor or ATM so that we can guarantee your payments are safe and accounted for. 
BlueMoon will not guarantee any money paid to an avatar for any reason.
Please always remember not all avatars are 100% genuine and who they say they are.

L$ Paid & Credit
Why is my L$ turned into vendor credit?

BlueMoon has a strict no refund policy. This policy is well enforced due to the fact that once you book with BlueMoon we start working right away. Our staff starts writing scripts for your services, opening up private discord channels or chasing you around in SL for answers. We are constantly working to make sure your event is a real success (especially when you think we are quiet). There is no amount of money that can be made by any employee to compensate for the work that our staff does to make this all happen, but we still try. So time, energy and effort have to be compensated one way or another. However we also do not want you to lose all your hard earned money so the compromise is to award you credit. 
To ensure clarity and consistency in managing client credits, BlueMoon has established a fixed credit expiration policy. All credit must be used within 90 days from the date of the initial deposit, irrespective of any subsequent payments or add-on purchases. Additionally, credit must be utilized within 30 days following the scheduled event date. The credit expiration date is determined by whichever of these conditions occurs last. This policy helps streamline our financial transactions and maintains a straightforward approach to credit management.
All monies paid to BlueMoon has to be used to book an event within 90 days from the initial payment.*
Events canceled more than 24 hours before your scheduled event will be turned into credit in our CasperVend system. *

Rebooking
Why can I only rebook once? And what if I need to do it more than once?

Rebooking an event at BlueMoon always comes at a cost to our business. We know though real life sometimes has the ability to interfere in the best made plans. However, with every rebooking BlueMoon loses the ability to book the date you just changed from to another person who may have wanted it. So in order to keep the potential loss down to a minimum we allow only (1) free rebooking. This rebooking though HAS to happen at least 48 hours before the event. 
Rebooking less than 48 hours of your event date can and in most cases will come with some fees attached to it.

☺☺☺
Potential Rebooking Fee List
1st rebooking: Free as long as it’s before 48 hours
2nd rebooking: L$500
3nd rebooking: L$1,000
4th rebooking: L$2,000
(Ever subsequent rebooking doubles from the last rebooking price)

After Hours Fee
An after hours fee is a fee charged for any event that is past our normal business hours. After hours at BlueMoon starts at 7 PM SLT and goes through to 7 AM SLT. 
Our after-hours "fee" makes it so we can "convince" (aka bribe) our amazing staff to stay up late past bedtimes and against their better judgment to make your event a success. They may be tired but they are a dedicated, amazing, bunch of people so we give them a little more to make it worth their while, as they drag around tired in RL the next day ☻. A Happy Team Makes Your Dream!

Not So Hidden Fees:
Dinner After Hours Fee L$5,000

Role-Play
In a restaurant-themed role-play scenario, participants take on different roles commonly found in a restaurant setting, such as customers, servers,, and evetertainment. Each role has specific responsibilities and objectives, and participants interact with each other to simulate various aspects of a restaurant experience.
Customers: Participants assuming the role of customers may have different preferences, dietary restrictions, or special requests. They engage with the servers to place orders, ask questions about the menu, provide feedback on the service and food quality, and build dialogue between themselves. Role-Playing out what they would do in Real Life.
Servers: Those playing the role of servers take orders, deliver food and drinks, ensure customer satisfaction, and handle any issues or complaints that arise during the meal. They may also upsell items or promote specials to enhance the dining experience.
DJ’s: Curate a list of music to fit the theme of the event and the likes the client communicates while avoiding their communicated dislikes. Playing along with what is happening in the Role-Play during their set.

Choosing A Team
How do you choose a team? Can I pick who is on my wedding team?
Your wedding team is carefully chosen from a few factors. The first factor is availability, and which staff members are available in this time frame. The second factor is who is best suited for your wedding style, music tastes, etc.
You may choose your wedding team yourself as long as you choose the team (15) days prior to your event. If your event is booked in less then 15 days you must tell us immediately upon booking or we will book your team. Once we have booked your wedding team we will not swap out one team member for another.

Right To Refuse Service
 BlueMoon reserves the right to refuse anyone who is mistreating another. 
As people, we should always talk to each other with the same kindness with which we would want to be treated. 
We understand we all have bad days but taking it out on someone else is inexcusable. 
We reserve the right to refuse service if you or a party member on your behalf mistreats one of our staff. 
Always remember the golden rule, "Treat others better than you want to be treated". 
We reserve the right to eject and ban any person in your wedding party/entourage or guest if they are behaving in a way that is unkind in any sort. 
Refunds will not be given in these instances, so please be kind to one another.

Copying Venues
 As flattering as that should be, it's not and we do not allow (by both BlueMoon & TOS) any recreation of our builds. 
All builds made at BlueMoon are the sole intellectual property of BlueMoon Weddings & Event Planning and copying of them. 
We have gone to a lot of lengths so make sure our builds are unique and we have something other people don't have. In that being said we ask that you respect the creators by not copying their venues and instead purchasing the use of one of ours and supporting the creative artists of Second Life. Without the creative minds in our world we wouldn't have the amazing things we have today. Thank You for admiring them but thank you even more for not violating our rights.

SERVICES

The BlueMoon Team Policies 
Click To See FAQ’s For Each Role

Servers
DJs      
Photographers     
Dancers

Question 4

ITEMS

Accepted Answer

Items Policies

3D Invitations / HUD Invitations / Gift Tables  / Guest Books / Floor Textures / Photo Albums / Cakes / Flowers / Keepsakes / Shadow Boxes / Misc. Items

____________________________
   3D Invitations
Who / What / Where / When / Why
____________________________

What Is A 3D Invitation:
A 3D invitation is an invitation design that incorporates three-dimensional elements or effects, creating a more interactive and visually engaging experience for the recipient. These invitations are physical objects you rez out on the ground to view and create a sense of depth and dimensionality. The goal of a 3D invitation is to make the invitation stand out and leave a memorable impression on the recipient.
3D Invitations come No Modify / Yes Copy / Yes Transfer

How Long Do They Take To Make:
Our Invitations are guaranteed to be delivered in 7 business days from the date you fill out your invitation request form. 
Most invitations come back for delivery in 3 business days. 
If you need your invitations sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all Invitations can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With 3D invitations we allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the invitation (with a few special exceptions on “some” invitations).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created 3D invitations. 
Structural changes can not be made on 3D Invitations. 
Structural changes are any changes besides color, dates, and images in frames.

Not So Hidden Fees:
Remakes for any changes after the invitations are created will be charged 
L$500 per remake.
Subsequent versions of the original invitation will be charged
L$500 per version. 
Subsequent versions are defined by BlueMoon as another version in a different language or color. 
(not for another event, time, or date)

Who Makes Them ?:
All our 3D invitations are made for BlueMoon by outside resources.

____________________________
   HUD Invitations
Who / What / Where / When / Why
____________________________
What Is A HUD Invitation:
Combining the idea of a heads-up display (HUD) invitation with a wedding in Second Life creates a fascinating virtual experience. Picture this: guests receive invitations that launch a HUD overlay on their screens. This overlay provides information about the wedding, such as the date, time, and sim/parcel location within Second Life. 
HUD Invitations come No Modify / Yes Copy / Yes Transfer

How Long Do They Take To Make:
Our Invitations are guaranteed to be delivered in 7 business days from the date you fill out your invitation request form. 
Most invitations come back for delivery in 3 business days. 
If you need your invitations sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all Invitations can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
HUD invitations allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable parts in the invitation 
(available only on “marked” invitations).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created HUD invitations. 
Structural changes can not be made on HUD Invitations. 
Structural changes are any changes besides color & dates 
(not fonts, or placement)
We currently do not do invitations in any language besides English due to issues with fonts. 
(however you are invited to provide us a translated note card to place inside your invitation)

Not So Hidden Fees:
Remakes for any changes after the invitations are created will be charged 
L$500 per remake.
Subsequent versions of the original invitation will be charged
L$500 per version. 
Subsequent versions are defined by BlueMoon as another version in a different language or color. 
(not for another event, time, or date)

Who Makes Them ?:
All our HUD invitations are made for BlueMoon by outside resources.

____________________________
     Gift Tables
Who / What / Where / When / Why
____________________________
What Is A Gift Table:
A gift table is a designated object at events such as weddings, showers, or parties where guests can give their monetary gifts for the guest(s) of honor. 
It's typically adorned with decorations related to the event theme and often located near the entrance or in a central location where it's easily accessible. 
The gift table may be decorated with flowers, ribbons, or other decorative elements to make it visually appealing. Guests place their monetary gifts on the table.
Gift tables in Second Life act like tip jars to let your loved ones help recoup some of your expenses for your event or allow you to buy the gifts you would really want.
HUD Invitations come No Modify / Yes Copy / No Transfer

How Long Do They Take To Make:
Our gift tables are guaranteed to be delivered in 7 business days from the date you fill out your invitation request form. 
Most gift tables come back for delivery in 3 business days. 
If you need your gift table sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all gift tables can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With gift tables we allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the gift table
(with a few special exceptions on “some”gift tables).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created gift tables. 
Structural changes can not be made on gift tables. 
Structural changes are any changes other than color

Not So Hidden Fees:
Remakes for any changes after the  gift tables are created will be charged 
L$500 per remake.
Subsequent versions of the original gift table will be charged the original full gift table price.

Who Makes Them ?:
All our gift tables are made for BlueMoon by outside resources.

____________________________
     Guest Books
Who / What / Where / When / Why
____________________________
What Is A Guest Book:
A guest book is a designated object at events such as weddings, showers, or parties where guests can give their well wishes for the guest(s) of honor. 
It's typically adorned with decorations related to the event theme and often located near the entrance or in a central location where it's easily accessible. 
The guest book may be decorated with flowers, ribbons, or other decorative elements to make it visually appealing. Guests place their notes by dragging and dropping note cards from Second Life in the gift table, or for inhouse BlueMoon events it will send them to an online guest book.
HUD Invitations come No Modify / Yes Copy / No Transfer

How Long Do They Take To Make:
Our gift tables are guaranteed to be delivered in 7 business days from the date you fill out your invitation request form. 
Most gift tables come back for delivery in 3 business days. 
If you need your gift table sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all gift tables can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With gift tables we allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the gift table
(with a few special exceptions on “some” invitations).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created gift tables. 
Structural changes can not be made on gift tables. 
Structural changes are any changes other than color

Not So Hidden Fees:
Remakes for any changes after the  gift tables are created will be charged 
L$500 per remake.
Subsequent versions of the original gift table will be charged original full gift table price.

Who Makes Them ?:
All our 3D invitations are made for BlueMoon by outside resources.

____________________________
     Floor Textures
Who / What / Where / When / Why
____________________________
What Is A Floor Texture:
A Floor texture for events refers to the type of flooring material or surface treatment used to enhance the aesthetic appeal or functionality of the event space. BlueMoon’s floor textures are used to personalize your event making it uniquely yours. 
Floor Textures are delivered as both a full perm texture and as full perm floor prim
Floor textures Yes Modify / Yes Copy / Yes Transfer
(most are color tintable)

How Long Do They Take To Make:
Our floor textures are guaranteed to be delivered in 7 business days from the date you fill out your floor texture request form. 
Most floor textures come back for delivery within 3 business days. 
If you need your floor texture sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card.

Not So Hidden Fees:
Remakes for any changes after the floor textures are created will be charged 
L$500 per remake.
Subsequent versions of the original gift table will be charged the original full floor texture price.

Who Makes Them ?:
All our floor textures are made for BlueMoon by outside resources.

____________________________
     Photo Albums
Who / What / Where / When / Why
____________________________
What Is A Photo Album:
A photo album is a bound book or collection of pages specifically designed to hold and display photographs. It serves as a tangible way to preserve memories and tell a visual story through images. 
Cover: The cover of our albums typically are made of materials like leather, fabric, or durable paperboard. The cover may be personalized with your date and names for no extra charge. 
Pages: The pages of our photo albums can be filled with up to 50 pictures at no charge. 
Personalization: Our photo albums allow for personalization with customized covers (name & date) and make the album unique to the owner.
Capacity: Photo albums come with a up to 50 image limit. Upgrades can be purchased to accommodate varying numbers of photos. 
Photo Albums are good for showcasing a handful of special memories, while others are large and expansive for storing extensive photo collections.
Photo Albums come No Modify / No Copy / Yes Transfer

How Long Do They Take To Make:
Our photo albums are guaranteed to be delivered in 7 business days from the date you fill out your invitation request form and send your numbered images to BlueMoon Mixmaster. 
Most photo albums come back for delivery in 3 business days. 
If you need your photo album sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all Invitations can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
Photo albums allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable parts in the photo album
(available only on “marked” invitations).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created photo albums. 
Structural changes can not be made on photo albums. 
Structural changes are any changes besides color & dates 
(not fonts, or placement)
We currently do not do photo albums in any language besides English due to issues with fonts.

Not So Hidden Fees:
Remakes for any changes after the photo albums are created will be charged 
L$500 per remake.
Subsequent versions of the original photo albums will be charged original full gift table price.

Who Makes Them ?:
All our photo albums are made for BlueMoon by outside resources.

____________________________
          Cakes
Who / What / Where / When / Why
____________________________

Cakes in Second Life can be visually stunning, with intricate designs, vibrant colors, and realistic textures. Users can choose from a BlueMoons variety of shapes, sizes, and styles, including traditional round cakes, tiered cakes, sheet cakes, and novelty-shaped cakes.
Interactivity: Some cakes at BlueMoon may have interactive features, such as slices that can be served to avatars, or even special effects like sparkles or fireworks when the cake is interacted with.
Customization: Some of BlueMoons cakes have the ability to customize colors. 
Cake Toppers: Cake toppers can add personal touches to make the cake uniquely their own and are purchasable as an add on from BlueMoon.
Sharing and Gifting: Cakes in Second Life can be shared or gifted to other users as virtual items. They make popular gifts for birthdays, anniversaries, or other special occasions within the virtual community.
Overall, cakes in Second Life offer users a creative outlet for expressing themselves, celebrating events, and connecting with others in the virtual world. They combine the artistry of baking with the possibilities of digital design and interaction, resulting in delightful and memorable virtual experiences.
Purchasable cakes come No Modify / Yes Copy / NoTransfer

How Long Do They Take To Make:
Our cakes are guaranteed to be delivered in 7 business days from the date you fill out your cake request form. 
Most cakes come back for delivery in 3 business days. 
If you need your cakes sooner please reach out via note card to BlueMoon Mixmaster.

Can I Customize This:
In some cases customizations can be made for a small fee. If there is a customization you would like please reach out to BlueMoon Mixmaster via Note card. 
Not all cakes can be customized.

Custom Venue vs. Customization
Well glad you asked, there is a HUGE difference!

Customization:
With cakes we allow some customization. BlueMoon classifies customization as your ability to pick the color choices of the tintable objects in the cakes 
(with a few special exceptions on “some” invitations).

Custom Work:
At the moment BlueMoon does not take commission for creating custom created cakes. 
Structural changes can not be made on cakes. 
Structural changes are any changes besides color, dates, and images in frames.

Not So Hidden Fees:
Remakes for any changes after the cakes are created will be charged 
L$300 per remake.
Subsequent versions of the original cake will be charged
At full price per version. 
Subsequent versions are defined by BlueMoon as another version in a different color.

Who Makes Them ?:
All our cakes are made for BlueMoon by outside resources.

____________________________
          Flowers
Who / What / Where / When / Why
____________________________
        { COMING SOON }

____________________________
       Keepsakes
Who / What / Where / When / Why
____________________________
         { COMING SOON }

____________________________
    Shadow Boxes
Who / What / Where / When / Why
____________________________

____________________________
    Misc. Items
Who / What / Where / When / Why
____________________________
         { COMING SOON }

____________________________________
_______General Policies For Items _________

All services after 10 minutes late will require payment of a late fee to continue
Photographers will stay the 1.5 hours they were contracted for from the original start time 
DJ’s will stay the 1.5 hours they were contracted for from the original start time 
If an event starts later then 30 minutes past its start time the event will be canceled.
    (event can be rescheduled and fees will be applied before a rebooking can happen)

Date Changes
At BlueMoon Weddings & Event Planning, we understand that changes to your event can occur. If you need to change your event date or modify your invitations after they have been created, please contact us as soon as possible. We will work with you to make the necessary changes and ensure that your invitations reflect your updated event details. Additional charges may apply depending on the extent of the changes*, but we will always provide you with transparent pricing and options. Our goal is to make your event planning process as seamless as possible, so please do not hesitate to reach out to us with any concerns or questions.

Refunds & Cancellations
All L$ monies paid to BlueMoon Weddings & Event Planning are Nonrefundable.  BlueMoon does not issue any refunds for any reason possible. 
In most cases a credit will be issued to our CasperVend system to the person who paid the L$ monies. 
The credit can be used towards any of our items, party, wedding, or restaurant packages, but not our individual services or gift cards. 
Credit will only be issued once. If subsequent services are canceled your credit will expire. 
Credit expires in most cases 90 days after purchase unless otherwise agreed upon. 
All L$ paid will be subject to applicable deductions*

*Possible Deductions From Credited Amount: 
          All canceled events within (14) days are subject to the following deductions.
         DJ Fees (L$1,000)
         Officiant Fee (L$1,000)
         Photographer Fee (L$500)
         Party Coordinator Fee (L$500) 
         Wedding Coordinator Fee Before Rehearsal (L$500) 
         Wedding Coordinator Fee After Rehearsal (L$1,000)

Question 5

INDIVIDUAL SERVICES

Accepted Answer

The Blue Moon Team Policies 
Click To See FAQ’s For Each Role

Wedding Planners / Coordinators / Officiants / DJs / Photographers / Videographers / Dancers / Servers / General Policies For Services

WEDDING PLANNERS 
    (COMING SOON)
Who / What / Where / When / Why

What Do They Do:
How Long Are They At Your Event:
Not So Hidden Fees:
Who Do They Work For?:
Let’s Talk About Lag & Restarts Baby!

TOP

COORDINATORS (wedding & party)
Who / What / Where / When / Why

What Do They Do:
Coordinators are your main contact for your event. You provide them with the narrative for your event's vision. They then will draw up a detailed play by play of the events for your entire event team, and you to follow along with during your event. 
Coordinators meet with you once or at least talk with you in a group IM setting to garner information and check to obtain a better grasp of your needs.
Wedding coordinators perform (1) 30 minute rehearsal. However if you need more than (1) rehearsal another can be purchased through BlueMoon for an additional charge. There are no rehearsals for party coordination.
They draft up an event plan based on your thoughts and information and deliver it to you to review. 
They make corrections to the plan if needed and get your approval.
On your event day they will coordinate your whole event team (Officiant, DJ, Photographer, or any other staff working your event). 
Coordinators sound check DJs, test your walks & animations, check in to make sure you & your event members are online and where they need to be, ensure your entire team knows the plan, and many more things that are too long to list. 
On the event day your coordinator will stay in close contact with both you and the entire team, directing everyone through your event plan. 
Wedding & Event coordinators are your main point of contact during your event. Please address any questions, concerns, or issues to them directly right away.

How Long Are They At Your Event:
Wedding & Party coordinators generally arrive 30 minutes prior to your event to check in with your event team and stay all the way through your last coordinated event during reception or party.

Not So Hidden Fees:
Additional rehearsals for weddings can be purchased 
L$1,000 per. rehearsal
(please check with BlueMoon to see if your addition date and time is available)
 
 Late Start Fees: (these fees are for the coordinator & officiant combined)
 10 Minutes: L$1,000
 20 Minutes: L$ 2,000
 30 Minutes: We Cancel The Event 
(event can be rescheduled and fees will be applied before a rebooking can happen)

Who Do They Work For?:
All coordinators are employees of BlueMoon. 
All disputes and concerns about your coordinators should be directed to BlueMoon Mixmaster. 
Please DO NOT wait more than 24 hours after your event to address any concerns. The sooner we know the easier it is to fix the problem.
Please note ceremonies, vows (that were provided to us), and wedding certificate will be sent to you with all of your other event items within (14) days after your event.

Let’s Talk About Lag & Restarts Baby!
Lag & crashing in Second Life is a real thing.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures. 
Crashing is sometimes caused by lag, the viewer runs out of memory, internet hiccups, the list goes on anywhere from the personal user to Linden Lab issues. If this becomes a factor you don’t have to worry the show will go on. Since we retain your wedding plan in our files someone will quickly jump in to save the day to get your wedding back on track.
TOP

OFFICIANTS
Who / What / Where / When / Why

What Do They Do:
Officiants at BlueMoon curate a personalized ceremony that is tailored to the people in it. We do not use a stock template that you can google off the internet. 
Officiants go over the information that was supplied to them by you and weave it into the fabric of a ceremony lacing it with your beliefs and ideologies.
Officaints meet once or at least talk with you in a group IM setting to garner information and obtain a better grasp of your needs.
They draft up a ceremony based on your thoughts and information and deliver it to you to review. 
They make corrections to the ceremony if needed and get your approval.
On the wedding day they show up and perform the ceremony in text (unless you have purchased a voice upgrade) and pronounce you married. 
Officiants are NOT wedding coordinators and do not operate walking animations or direct wedding entourage on logistics.

How Long Are They At Your Event:
Officiants are contracted to perform a ½ hour ceremony 
Officiants are not required to stay after the ceremony is over. How long after that they stay is up to them.

Not So Hidden Fees:
 Voice Officiant Upgrade
 L$600

Late Start Fees: (these fees are for the coordinator & officiant combined)
 10 Minutes: L$1,000
 20 Minutes: L$ 2,000
 30 Minutes: We Cancel The Event 
(event can be rescheduled and fees will be applied before a rebooking can happen)

Why Do They Want My Vows?:
One reason vows are collected is to be able to provide you with a script to follow along with as part of your wedding plan on your big day. Writing these into your wedding plan helps keep you focused on the whole experience. We do not provide your partner with a copy of your vows at the ceremony. They are safely tucked in your note card only. 
Also knowing what your vows are helps your officiant know when to move on in the ceremony and not think your pause is the end. 
Vows are also collected to provide you with a complete script of your ceremony afterward. Sometimes on the day of your event you are so focused on getting through it that you do not actually hear what is being said. Later on you wish you just had a copy written down somewhere to look back on to remember the special moment. We try to preserve those special moments for you.

Who Do They Work For?:
All officiants are employees of BlueMoon. 
All disputes and concerns about your officiant should be directed to your coordinator or BlueMoon Mixmaster. 
Please DO NOT wait more than 24 hours after your event to address any concerns. The sooner we know the easier it is to fix the problem.
Please note ceremonies, vows (that were provided to us), and wedding certificate will be sent to you with all of your other event items within (14) days after your event.

Let’s Talk About Lag & Restarts Baby!
Lag & crashing in Second Life is a real thing.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures. 
Crashing is sometimes caused by lag, the viewer runs out of memory, internet hiccups, the list goes on anywhere from the personal user to Linden Lab issues. If this becomes a factor you don’t have to worry the show will go on. Since we retain your ceremony in our files someone will quickly jump in to save the day to get your wedding back on track.

TOP

DJ’S
Who / What / Where / When / Why

What Do They Do:
DJ’s at BlueMoon play the soundtrack to your life stories for both wedding and party type events. 
DJ’s will perform your musical selections, and if needed will curate a list based off of your likes and dislikes. 
Ceremony DJ’s will play instrumentals for seating, play your walk in music, and walk out music. 
Reception DJ’s Will announce you,  play your first dance, music to go along with your events, dedications, and the music you have chosen as part of your playlist. All while avoiding the genres you have selected that you dislike.

How Long Are They At Your Event:
DJ’s are contracted for the amount of time in your package + any extra time you have purchased.
DJ’s time starts at the time they were contracted for which is the time your event is due to start. So if your wedding starts at 7pm and you start at 7:10pm your DJ will be paid starting from 7pm regardless. Unless you have asked for specific seating music. If you have asked for specific seating music then we start the DJ’s time when they start playing your requested songs.
DJ time can be added during your event if you make payment arrangements with your coordinator and your DJ is able to stay longer. 
Suggestions to maximize the amount of time you have with your DJ are: Take group photos on another day, minimize the time between your ceremony & reception, and do not go AFK, talk to your wedding party/entourage prior to the wedding and let them know what the plan for your event. 
DJ’s play continuously and will not take a break and pause in between ceremony & reception.

Not So Hidden Fees:
DJ time can be added at L$1,200 an hour

Who Do They Work For?:
All DJ’s are freelance agents that work with BlueMoon not for us. They are not employees of BlueMoon. 
Although we collect payment and information for the DJ’s and hold it till the job is completed to ensure you get your time, we are not in charge of money disputes. 
The money is passed on to your DJ right after your event. So any questions about their work quality, policies, timeline, etc. should be directed towards them. 
Please tell us if you have trouble with a DJ, however any grievances you have with a DJ need to be settled with the DJ themselves.
Please note, DJ’s do not for any reason give you copies of their music files.

Let’s Talk About Lag & Restarts Baby!
Lag & crashing in Second Life is a real thing.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures. 
Crashing is sometimes caused by lag, the viewer runs out of memory, internet hiccups, the list goes on anywhere from the personal user to Linden Lab issues. If this becomes a factor our DJ’s most likely won't lose stream for long or at all (since streams are run from outside the application). If for some reason an act of nature takes out our DJ’s internet we will do our best to get another DJ up and running to get your wedding/event back on track.
TOP

PHOTOGRAPHERS
Who / What / Where / When / Why

What Do They Do:
Photographers at BlueMoon take both live images and posed shots for both wedding and party type events. After the event they lightly edit them using image creation, graphic design and photo editing software. Although these photos are edited they are what we call “Lightly Edited”. 
“Lightly Edited” simply means the photos you receive will look exactly like you did on that day. They do not draw on smiles, make your avatar look better than it looks, and they do not put human faces on your pictures to make them look more realistic. 
We believe in preserving the day as it actually is to remember for years and years to come. The work they do is in fixing small issues with clothing clipping and some filtering. 
If you want your avatar to look a certain way please change the appearance of your avatar to reflect how you want to look in your pictures.

How Long Are They At Your Event:
Photographers are contracted for 1.5 hours time, this includes your wedding, reception, and photos taken on another day. If you need more time to take photos then you will be required to purchase as much time as you need to complete the photos.
Your Photographers work so hard to capture your special memories for you, so we try not to waste the little time you have taking staged photos so we ask that most staged photos are taken on another day.
For group photos taken the day of your event, please make sure those people you wish to be in the photo are present and aware at the designated time set by your event coordinator and photographer. If everyone pays attention to directions the photoshoot takes only a few moments. 
Any photos requiring over the wedding party maximum will need to be staged on a different day and will be subject to a surcharge*.
If we do staged group photos on a scheduled day after the event where all parties can meet and do them (if you are having any of those done). When that happens we will do our best to have it in your venue if BlueMoon’s Schedule allows (if it's one of our venues). If not your photographer will find backdrops that match the theme as best they can. 
If you would like a specific backdrop that the photographer does not have you will have to provide it for the photographer.
All pictures that are not on the day of the wedding must be taken within (7) days after the wedding, unless previously agreed upon prior to the ceremony date.

Not So Hidden Fees:
Added People Per Photograph over the wedding party maximum is L$300 per person.
Added Photographer time is charged per hour (not in fractions of time) at L$1,000 per hour.

How Long Till I Get My Photographs?:
Photographs usually take approximately 14 days after your event is completed. 
Please contact your photographer for the delivery timeline.

Who Do They Work For?:
All photographers are freelance agents that work with BlueMoon not for us. They are not employees of BlueMoon. 
Although we collect payment and information for the photographers and hold it till the work is turned in to ensure you get your finished product we are not in charge of retakes or money disputes. 
The money is passed on to your photographer minus our booking fee the minute we get a turned in product. So any questions about their work quality, policies, timeline, etc. should be directed towards them. 
Please tell us if you have trouble with a photographer, however any grievances you have with a photographer need to be settled with the photographer themselves.
Please note, photographers are not under obligation to share or distribute their raw photos.

Let’s Talk About Lag & Restarts Baby!
Lag in SL is a real thing. Sometimes, those moments we want most are not captured due to rendering or rezzing issues. Our photographers do their best to work around these issues, but sometimes the great Linden Gods are hell bent on smiting us.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures.
Please keep in mind what day you choose your event on. Avoiding the days that Linden Labs does rolling restarts and is implementing new rollouts is always a smart idea. 
If a factor such as lag or something similar becomes an issue the photographer will work with the client on another day and time agreed upon by both parties.

TOP

VIDEOGRAPHERS
Who / What / Where / When / Why

What Do They Do:
Videographers at BlueMoon take live video images for both wedding and party type events. After the event they edit them using a third party screen capture utility software. Video is then taken and arranged nicely with musical backgrounds of your choosing. 
Videos are “Lightly Edited” simply meaning the videos you receive will look exactly like you did on that day. They do not draw on smiles, make your avatar look better than it looks, and they do not put human faces on your video images to make them look more realistic. 
We believe in preserving the day as it actually is to remember for years and years to come. This means you will look exactly how you looked in the video captured.
If you want your avatar to look a certain way please change the appearance of your avatar to reflect how you want to look in your video.

How Long Are They At Your Event:
Videographers are contracted for approx. 2 hours time, this includes your wedding & reception or party
Any special arrangements you may need should be addressed with your videographer. 
Please note all video credits will be attributed to the end of the video just as you have written them. Please do not use special characters in names.

Not So Hidden Fees:
Voice Vows are an additional fee of L$2,000 and are not included in the standard video pricing. 
(prices are subject to change)

How Long Till I Get My Video?:
Videos usually take approximately 14 days after your event is completed. 
Please contact your videographer for the delivery timeline.

Who Do They Work For:
All videographers are freelance agents that work with BlueMoon not for us. They are not employees of BlueMoon. 
Although we collect payment and information for the videographers and hold it till the work is turned in to ensure you get your finished product we are not in charge of retakes or money disputes. 
The money is passed on to your videographer the minute we get a turned in product. So any questions about their work quality, policies, timeline, etc. should be directed towards them. 
Please tell us if you have trouble with a videographer, however any grievances you have with a videographer need to be settled with the videographer themselves.
Please note, videographers are not under obligation to share or distribute their raw footage.

Let’s Talk About Lag & Restarts Baby!
Lag in SL is a real thing. Sometimes, those moments we want most are not captured due to rendering or rezzing issues. Our videographers do their best to work around these issues, but sometimes the great Linden Gods are hell bent on smiting us.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures.
Please keep in mind what day you choose your event on. Avoiding the days that Linden Labs does rolling restarts and is implementing new rollouts is always a smart idea. 
If a factor such as lag or something similar becomes an issue the videographer will work with the client on another day and time agreed upon by both parties.

TOP

DANCERS  
     (COMING SOON)
Who / What / Where / When / Why

What Do They Do:
How Long Are They At Your Event:
Not So Hidden Fees:
Who Do They Work For?:
Let’s Talk About Lag & Restarts Baby!

TOP

SERVERS
Who / What / Where / When / Why
 
What Do They Do:

Role played dinners are completely 100% text-based role play. 
Our servers will roll-play out a dining experience, but it takes more than our servers to make this work. 
To maximize your experience you “the diner” are encouraged to play along and have fun with it by creating the atmosphere you would like. 
Your server will enhance the experience by spinning a narrative of your choosing. 
 
How Long Are They At Your Event:
Servers are at your event until their role as your server has ended. This is approximately 30-45 minutes for sit down dinner experiences.

Not So Hidden Fees:
While not expected or required, tipping your server is encouraged. Servers will keep 100% of the tips you give them. 
Any additional services will need to be booked with your dinner.
Any additional items that require personalization will need to be purchased 24 hours before your reservation, or it will be delivered after your dinner has taken place. 
Any start time later then 5 minutes after will result in a cancellation of your event with no refund.*

What Is Role-Play:
In Second Life, a player acting as a server at a dinner would typically be responsible for enhancing the role-playing experience by simulating the duties and interactions of a real-life restaurant server. 
This role primarily focuses on interaction and service, contributing to a realistic and enjoyable role-playing environment within Second Life. The server's effectiveness in creating a pleasant dining experience can greatly enhance the social and immersive aspects of all participants.

Who Do They Work For?:
All servers are employees of BlueMoon. 
All disputes and concerns about your server should be directed to BlueMoon Mixmaster. 
Please DO NOT wait more than 24 hours after your event to address any concerns. The sooner we know the easier it is to fix the problem.
Please note pictures will be sent to you within (7) days after your event (if your event includes them).

Let’s Talk About Lag & Restarts Baby!

Lag in SL is a real thing. Sometimes, those moments we want most are compromised due to rendering or rezzing issues. Our servers do their best to work around these issues, but sometimes the great Linden Gods are hell bent on smiting us.
Lag is caused by many factors but the greatest causes of lag in Second Life are avatars and the stuff they carry with them and the huge numbers of complex objects with way too many textures. 
Please keep in mind what day you choose your event on. Avoiding the days that Linden Labs does rolling restarts and is implementing new rollouts is always a smart idea. 
If a factor such as lag or something similar becomes an issue the server will work with you to make sure your dining experience is as good as it can be.

TOP 
 
GENERAL POLICIES FOR SERVICES
 
Late Starts
All services after 10 minutes late will require payment of a late fee to continue
Photographers will stay the 1.5 hours they were contracted for from the original start time 
DJ’s will stay the 1.5 hours they were contracted for from the original start time 
If an event starts later then 30 minutes past its start time the event will be canceled.
    (event can be rescheduled and fees will be applied before a rebooking can happen)

Date Changes
At BlueMoon Weddings & Event Planning, we understand that changes to your event can occur. If you need to change your event date or modify your invitations after they have been created, please contact us as soon as possible. We will work with you to make the necessary changes and ensure that your invitations reflect your updated event details. Additional charges may apply depending on the extent of the changes*, but we will always provide you with transparent pricing and options. Our goal is to make your event planning process as seamless as possible, so please do not hesitate to reach out to us with any concerns or questions.

Refunds & Cancellations
All L$ monies paid to BlueMoon Weddings & Event Planning are Nonrefundable.  BlueMoon does not issue any refunds for any reason possible. 
In most cases a credit will be issued to our CasperVend system to the person who paid the L$ monies. 
The credit can be used towards any of our items, party, wedding, or restaurant packages, but not our individual services or gift cards. 
Credit will only be issued once. If subsequent services are canceled your credit will expire. 
Credit expires in most cases 90 days after purchase unless otherwise agreed upon. 
All L$ paid will be subject to applicable deductions*

*Possible Deductions From Credited Amount: 
          All canceled events within (14) days are subject to the following deductions.
DJ Fees (L$1,000)
Officiant Fee (L$1,000)
Photographer Fee (L$500)
Party Coordinator Fee (L$500) 
Wedding Coordinator Fee Before Rehearsal (L$500) 
Wedding Coordinator Fee After Rehearsal (L$1,000)

TOP

Question 6

RIGHT TO REFUSE

Accepted Answer

BlueMoon reserves the right to refuse anyone who is mistreating another. 
As people, we should always talk to each other with the same kindness with which we would want to be treated. 
We understand we all have bad days but taking it out on someone else is inexcusable. 
We reserve the right to refuse service if you or a party member on your behalf mistreats one of our staff. 
Always remember the golden rule, "Treat others better than you want to be treated". 
We reserve the right to ask you to eject and ban any person in your event party/entourage or guest if they are behaving in a way that is unkind in any sort. 
Refunds will not be given in these instances, so please be kind to one another.

The Policies

WEDDINGS

PARTIES

DINNERS

ITEMS

INDIVIDUAL SERVICES

RIGHT TO REFUSE